FREQUENTLY ASKED QUESTIONS
Ordering + Payment
Can I purchase Nuevo products directly on the website?
If you have a trade account with Nuevo, you can purchase through our website. If you do not have a trade account, you can register here.
What Is Nuevo’s order cancellation policy?
All cancellations or changes to orders must be received by email up to 24 hours prior to order ship date, or as approved by management.
Shipping + Delivery
Is Nuevo sold internationally?
Yes. To find a sales representative in your area visit our Find a Rep page.
How long does it take to process and ship an order?
Once your order has been placed you will receive an order confirmation from your Customer Experience Rep with shipping and delivery details for approval.
Returns + Exchanges
What is Nuevo’s return policy?
If you purchased directly from Nuevo please see our Return Policy. Return requests must be made within 30 days of receipt.
I purchased a Nuevo product from a retailer, and have an issue. What should I do?
If you have an issue with a Nuevo product, please contact the retailer or designer you purchased from and we will work with them to resolve the issue.
When will I receive a credit for a returned item?
Returns are completed once the item reaches our Distribution Centre. Following the return and inspection process you will be contacted by Customer Care regarding the timeline of your credit memo.
Product Inquiry
What is covered under Nuevo’s warranty?
Our warranties can be found in the links below:
Furniture Warranty
Upholstery Warranty
Lighting Warranty
Freight Claims Policy
I purchased a Nuevo product from a retailer, and have an issue. What should I do?
If you have an issue with a Nuevo product, please contact the retailer or designer you purchased from and we will work with them to resolve the issue.
Where is your furniture designed?
Nuevo is a Canadian company. All of our products are designed in our Toronto studio. We source the highest quality materials and work with the best manufacturers from around the world.
Does Nuevo work with designers?
Nuevo works with accredited designers. Please visit our registration page if you would like to work with us.